Support - e-Data Services

Data Technology Solutions Support which includes e-DataServices

e-DataServices provides a complete solution support services up to 24 hours x 7 days a week. Our in-house hardware and software engineers solve customer problems with a team approach and a focus on results.

e-DataServices provides a winning level of customer service and repair to around half of the top 100 Australian companies. With over 500 customers, we have configured and installed some of Australia’s largest and most mission critical data backup and storage management subsystems in Australia.

e-DataServices staff and management are specialists in data storage and data management solutions.  The comprehensive service covers design, implementation and ongoing service.  Our service solutions (from a reactive break and fix to the pro-active monitored and managed systems) are tailored for large multi sited companies with hundreds of servers to the SOHO market.

The service offerings include

• Break and fix (24x7 365 days a year)
• System design and consulting, data protection and availability
• Infrastructure (hardware and software) installation and integration
• SAN, NAS, data recovery and data management
• Active monitoring of your backups
• Pro-active customer / solution planning programs
• Assistance with rental equipment during peak demand periods
• Storage resource management (SRM) audits
• Health checks of your data storage infrastructure and policies
• Construction of Operation Support Manuals and the associated training
• Review of the site configuration to confirm it meets your data management policies

To provide the level of service required by our customer’s e-DataServices holds a number of certification and service agreements with the worlds leading hardware and software equipment manufacturers.  For each supplier certification eDataServices is required to undertake technical training, hold sufficient spare parts in relation to the equipment under service agreements and is measured against agreed SLA’s. 

e-DataServices also maintains a number of software certifications that are very complementary. Ongoing support and services abilities are seen as key decision criteria in the selection of any partner or equipment provider.  As well as having the necessary logistical and technical infra-structure e-DataServices provides a culture and philosophy that is 100% customer focused.

Please contact your DTS representative to learn more about our comprehensive support options available.